As soon as your Neon Cricket bat leaves us, it will be subjected to the usual wear and tear of cricket nets and matches.
Willow is by its very nature, a soft wood that, when pressed, provides the rebound qualities required to strike the ball. Wood is a natural product, which can only take so much stress and strain. Damage will occur to your bat over time and it is part and parcel of the sport.
The life span of a bat should be measured by how much ball impact it sustains, not the length of time you own it, the customer who uses a bat seven days a week should expect it to break seven times quicker than that of the customer who uses it once a week.
Our warranty is honoured for a period of 9 months from the date of purchase however depending on the cause, not all damage will automatically be covered by this warranty. Some of the common causes of serious bat damage which are not covered by our warranty include:
- Toe damage caused by digging out a Yorker or use of excessive force in the toe area
- Impact damage to the edges
- Use of low quality balls or coloured pink/orange balls (very hard balls with high seams resulting in excessive impact damage - unfortunately the majority of pink/orange balls are sub-standard and thus we don't provide a warranty against these)
- Water damage
Lack of preparation is a key factor in the lifespan of your bat and failing to properly prepare/knock-in your bat will result in your warranty being void. Unfortunately we have numerous cases of bats being used 'fresh out of the packet' recently which is something we as a company cannot be held accountable for. While we offer our machine knocking-in service, we still recommend 'playing in' your bat with old balls/bowling machine balls before using your bats in earnest at the crease in a match play situation. All bats require 'playing in' prior to use to avoid damage, this is especially the case for toe and edge cracks.
If you feel you have a genuine claim, please send images of the damage to firstname.lastname@example.org in the first instance. We will then advise on any further action upon inspection of said images.
With every bat returned to us, our team will assess any damage and advise on the most appropriate course of action once a cause of damage has been determined.
On your email please include your original proof of purchase and contact details. Please note that we do not pay any inward postage costs.
All bats returned are assessed carefully by our team. This ensures that assessments are made by someone who understands the product and any damage that may have been caused. When looking at your bat, we will usually judge on the following criteria;
- Age of the bat
- Nature of the damage
- Its general condition
- How it has been maintained
Where a bat has sustained extreme damage inflicted by the player and there is no material flaw in the bat or the timber, all repair work will be chargeable. Our bats are manufactured carefully to provide the highest levels of performance and durability, but we are dependent on you, the owner and player, to continue our work by preparing, protecting and maintaining your bat. Any chargeable repairs will be at a cost of £22 plus return postage and packaging.